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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shannon Bocook

November 19, 2024

5  out of  5
rating by Shannon Bocook
"Great insurance company. Kacey took the time to call me on my Birthday and Breanna is a pleasure to work with. Breanna was able to get me quotes and policies in place very quickly. She made the process super easy. I highly recommend Breanna and Kacey!"
We responded:
"Shannon thank you so much for the kind words! We truly believe in being a good Neighbor to our customers! Breanna is such a huge asset to your team!"
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Deborah Bryant

November 1, 2024

5  out of  5
rating by Deborah Bryant
"Kacy has always been very kind knowledgeable and very helpful whenever I need anything regarding my insurance needs Both her and her staff are extremely supportive and helpful"
We responded:
"Deborah thank you so much for the kind words! We truly appreciate you and your business. "
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Gusbely Lopez

September 26, 2024

5  out of  5
rating by Gusbely Lopez
"Excellent job , Thank you Debra really kind and beautiful person ♡"
We responded:
"Thank you so much for the kind words! We truly appreciate your business! "
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Marilyn Lynn

July 20, 2024

5  out of  5
rating by Marilyn Lynn
"Kaci, you have one great agent in Bre! She helped this old woman out tremendously! Kudos to BRE!!! She really explained it very well to me. I am so impressed with State Farm!! Marilyn Lynn"
We responded:
"Marilyn Thank you so much for the kind words about Bre! We truly appreciate you taking the time to give us a review! "
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Hope Alexander

June 27, 2024

5  out of  5
rating by Hope Alexander
"Brianna, Kacy and the crew are the best for boat insurance! I speed around my rates on both my 37' cruiser and my 29' sailboat and the rates I was quoted were less than half of the closest competitor and a third of most other quotes I received. They are always quick to answer my questions and are all so friendly!"
We responded:
"Thank you for your kind words and positive feedback! We are thrilled to hear that you had such a great experience with Brianna, and the rest of our team. We take pride in providing competitive rates and excellent customer service, so it's wonderful to know that we were able to meet your expectations. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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Kayla Aaron

June 26, 2024

5  out of  5
rating by Kayla Aaron
"Breanna was amazing literally saved me so much money and the staff were so helpful ! 😊"
We responded:
"We're delighted to hear that Breanna was able to assist you in saving money and that our staff provided helpful service. We appreciate you trusting us with your business! "
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Maegan Bradley

May 30, 2024

5  out of  5
rating by Maegan Bradley
"Absolutely the best. They are always quick to respond to my claims. If I have any questions about my claim they always have a knowledgeable answer. Thankful for their team!!"
We responded:
"Thank you so much for the kind words! We truly appreciate you! "
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Saulat Enterprises, Inc.

April 26, 2024

5  out of  5
rating by Saulat Enterprises, Inc.
"I recently switched over to Kacy Vance’s office in Richmondhill. We have a number of different types of insurance and she did a very in-depth thorough review with us, pointing out all the areas where we could possibly save and where additional insurance was needed. My husband and I are very happy with the service we received"
We responded:
"Tahera thank you so much for the kind words! It truly means a lot that you took the time to leave us this 5 star review! we appreciate you and your business! "
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Paula Guercio

February 21, 2024

5  out of  5
rating by Paula Guercio
"We received fantastic service and care from Kacy and Debra, they went the extra mile for us to obtain coverage for our disabled son. I would highly recommend them"
We responded:
"Thank you Paula! We appreciate you and your business! "
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Roland Mumford

February 17, 2024

5  out of  5
rating by Roland Mumford
"Kacy is a great agent and contributor to the community. I have met her staff who have been very kind to me. Kacy has been great in helping my transition to Richmond Hill. I have been amazed at her charitable contributions to local community groups and her rising success in a short time demonstrates her service to clients. She is very knowledgeable about the industry. Like a great neighbor Kacy is there. A pun there on State Farm ad theme. lol :)"
We responded:
"thanks for the kind words Roland!"
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Jessica Orgeron

February 15, 2024

5  out of  5
rating by Jessica Orgeron
"Jane with Kacy Vance walked me through filing a claim for the first time. I could not be more pleased with my experience. She guided me through the process, checking in to make sure things were going smoothly. I am so grateful to their team for their guidance and expertise and would gladly recommend them for your insurance needs!"
We responded:
"Thank you for sharing your experience with Jane on our team! Your satisfaction and gratitude towards Jane's hard work & expertise is greatly appreciated. Thank you for letting us protect you and your family! "
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Meghan Shealy

December 18, 2023

5  out of  5
rating by Meghan Shealy
"We have been with Kacy for over 5yrs. They are always easy to work with, responsive and follow through on what they say. Jane has been exceptional with our recent claim and that’s why we will continue to be loyal to them. Thank you for being a trusted company for us!"
We responded:
"We appreciate your loyalty and will continue to be a trusted resource for all your insurance needs. We're especially glad to hear that Jane has been exceptional with your recent claim. If you ever need any further assistance, please don't hesitate to reach out. Thank you again for your kind words!"
Profile photo of Jeanette Kerzner-Green

Jeanette Kerzner-Green

December 12, 2023

5  out of  5
rating by Jeanette Kerzner-Green
"The State farm agency was standing in for Tiffany Warnell, who is no longer an agent for State farm. They did a great job for me until Pat Parker took over."
We responded:
"Hey Jeanette Kerzner-Green, Thank you for reaching out and sharing your experience with the State Farm agency. I understand that the transition from Tiffany Warnell to Pat Parker has not been as satisfactory as you had hoped. I apologize for any inconvenience this may have caused you. My Office- Kacy Vance state farm is the office you've left the google review for. If there is anything specific you would like assistance with or if you have any further concerns, please let me know, and I'll do my best to help. Kacy Vance"
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Connie D.

December 7, 2023

5  out of  5
rating by Connie D.
"Kacy is such a breath of fresh air, She sold the house/auto policy with her earnestness, warmth, and knowledge base alone. The policies were competitive, the promise of continued personal service in a caring atmosphere was the icing on the cake. Run do not walk to State Farm's Kacy Vance in Richmond Hill, GA, especially if your over impersonal insurance companies customer service representatives who are located everywhere in the United States but home."
We responded:
"Thank you for sharing your positive experience with us here at Kacy Vance at State Farm in Richmond Hill, GA. It's great to hear that We've provided excellent service and made the process of Insuring your home and auto policy a pleasant one. If there's anything else you'd like to share or if you have any further questions or concerns, please feel free to let us know. We are here to help."
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JD

October 30, 2023

5  out of  5
rating by JD
"Kacy is an amazing agent. She's Kind, Honest, Personable and willing to go above and beyond. She just spent 2 hours with me to select the right coverage with a different insurance company due to their policy changes. We've been with State Farm over 40 years, Kacy has been the best agent thus far."
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Yosef Binyamin

September 23, 2023

5  out of  5
rating by Yosef Binyamin
"Kacy and the team are great! we're working with them for several years now."
We responded:
"Yosef, Thank you so much for your kind words! We truly value you and your family for trusting us with your insurance protection! "
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Christy Boss

September 10, 2023

5  out of  5
rating by Christy Boss
"Very friendly, courteous & knowledgeable service. Staff does whatever it takes to accommodate customer needs."
We responded:
"thank you so much Christy! We truly value you and your business! thanks for trusting us!"
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Christy Baggarley

August 10, 2023

5  out of  5
rating by Christy Baggarley
"Amazing customer service, but a genuine care for your best interest."
We responded:
"Thanks Chrity! this means so much! "
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Brian Perkins

August 8, 2023

5  out of  5
rating by Brian Perkins
"Kacy and her team are always available to answer my questions. She is part of the community and makes you feel at home when interacting with her. I highly recommend!"
We responded:
"Brian thank you so much for the kind words! We truly appreciate you trusting us to protect you and your family!"
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Jennifer Burkhart

August 2, 2023

5  out of  5
rating by Jennifer Burkhart
"They do make you feel like you aren’t lost! They go step by step in each process and will answer any questions you may have. They take your time seriously and make sure you have what you need!"
We responded:
"Thank you so much for this Jennifer! We try to make insurance easy! We appreciate you! "
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Delphi McLain

June 16, 2023

5  out of  5
rating by Delphi McLain
"After the Hail storm that came through on 4/26, from the day I filed my claim until now. Someone from my local State Farm office has called to check on my status and to see if I needed anything weekly. I must say that State Farm has really come through for me over this last month. I am a Customer Care Coordinator and I exemplify that customer service is everything. With that being said I definitely give a five star review for my StateFarm Team that has been awesome!"
We responded:
"Delphi, we are honored by this 5 star rating! Mrs. Jane my customer service manager works so hard to make sure the claims process is smooth and handled with care! We appreciate you and your business! "
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Bob Deen

June 13, 2023

5  out of  5
rating by Bob Deen
"Kacy and her team are amazing people, when I moved back to Georgia Kacy was the best recommendation by my uncle, although her office not in my county, I live in pooler and her office in Richmond Hill. Kacy and her team always working out with me in all my requests they never turned me down. They mean business and know exactly what’s customer satisfaction means. They’re doing outstanding unusual job. I highly recommend Kacy because she’s out of the box thinker and she always has solution for each problem. She made State Farm the best insurance company in the country. Thank you kacy and thanks for your team as well."
We responded:
"thank you so much for your kind words! Customers like you are the reason we do this! We are so grateful to you for allowing us to protect you and your family's insurance needs! "
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Hyspeed

May 30, 2023

5  out of  5
rating by Hyspeed
"The GREATEST insurance people I have ever dealt with. More like family, they always take care of me no matter how much I put on them. I buy and sell cars and there is a lot of changes sometimes in less than 24 hours. I am sure they dread my calls but never one complaint from anyone at Kacy Vance. They are the GREATEST."
We responded:
"Thank you so much for the kind words! This means the world to us! We appreciate you Mr. Robert! "
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Jeff Belland

May 19, 2023

5  out of  5
rating by Jeff Belland
"Great Customer Service!!! Deeply care for their customer’s satisfaction…"
We responded:
"Thanks Jeff! This means so much! We appreciate you and your business! "
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Kristin Belland

May 17, 2023

5  out of  5
rating by Kristin Belland
"Kacy is amazing! She has helped us with 4 different incidents involving cars and our house. Kacy and her team are incredibly knowledgeable and she has been a great agent to have. She is always kind and timely. I would highly recommend her."
We responded:
"Thank you so much Kristin! We appreciate you so much! "